FAQ

No. Veyl is an online store where you can shop 24/7. Products can only be ordered via website and will be sent directly to your address.

Yes. By creating your account, it makes you easier to shop because you do not need to write your personal data and your address every time you shop. By creating an account, you can also gain other benefits such as newsletter and be able to get discount info and special offers.

You can login and access "My Account" Page to edit your personal profile or details.

Items will only be sent after we received your payment. When you have completed your payment, we recommend that you also provide confirmation by pressing the "confirm payment" When the confirmation process is completed, we will process your order and send it to the address provided at 9 am weekdays

Our payment process is secure and we are committed to always keep your personal data private. Your data is secure and will not be used for any purpose beyond veylstore.com.

If you have not made payment (bank transfer) to our account, you can still cancel your order by just placing another order. Please note, once you make a payment, your order can not be cancelled or replaced.

If this happens, you can contact our customer service to arrange for an exchange.

Purchased product CAN NOT be returned or exchange, that’s why we provide the measurement of product in specification menu, at the right side of product image. Please measure your size properly before choosing the size, if you are confused you can see our size guide.

When you are about to checkout, you can fill in the code number. Each transaction can only use one code. Please note the terms and conditions listed in the discount code.